A&K Manager

Position Summary

Achieve annual sales goals by providing effective management and leadership skills.

Responsibilities and Accountabilities

Develop sales strategies and use reporting metrics to measure, analyze, and evaluate the effectiveness of the sales team.

Drive the SGJ team to achieve annual sales goals and be accountable for such.

Make recommendations for process, procedure, reporting, and technology improvements.

Manage SGJ Sales Assistants to ensure administrative booking tasks are completed in a timely manner.

Coach and mentor, all team members to ensure A&K Sales and Service standards are met.

Ongoing performance management against monthly sales goals and annual Objective goals

Collaborate with SGJ Specialists on new hire training including maintaining and updating training materials and training schedule for all new staff and continuing training and best practices.

Collaborate with the Documentation team to ensure seamless transition and continuity related to sales and documentation.

Resolve escalated problem files with team members.

Provide guidance on booking financials as needed.

Manage and monitor call queues to ensure appropriate phone coverage.

Ensure Familiarization trips (fams) are scheduled to maximize destination/product knowledge.

Monitor business cycles to ensure phone coverage during fams, peak sales periods, etc.

Collaborate with DMCs, Third Party Suppliers, and other internal departments to facilitate booking processes, close sales and manage quality issues.

Administrative duties (ie: weekly reports, scheduling, payroll, etc)

Skills and Abilities

Effective people management and team building skills.

Strong multi-tasking, organizational, and problem-solving skills.

Ability to work in a high-pressure, high-stress environment.

Excellent written and verbal communication skills.

Extraordinary customer service demeanour.

Excellent organizational skills, attention to detail, and analytical skills required.

Good judgment and problem-solving skills.

Ability to work in a team environment.

Working knowledge of Travel Studio preferred.

Knowledge of world geography.

Intermediate to advanced computer skills required (Microsoft Word, Excel, and PowerPoint) and the ability to quickly master new technologies.

Must be able to read/write/speak English.

Requirements

Education and Experience

Bachelor's degree required or relevant experience

Minimum five years experience in sales/customer service management preferred.

Travel industry and call center management experience preferred.

Special requirements

Evening and weekend hours may be required.

International travel is required (and maintain a current passport).